Unused gift cards: refundable within 14 days; partially used cards are not refundable, subject to Australian Consumer Law.
Validity
HERFORM Gift Cards are valid for 3 years from the original date of purchase. A scheduled delivery date does not change the valid-until date.
Using your gift card
Choose eligible HERFORM services and products, including qualifying HERFORM events, or Midori's remedial massage at MyCare Physiotherapy (Underwood). Split your gift across uses until the balance is used or it expires. Mobile session bookings through Welliyah are coming soon; shop products can be chosen only when available.
Midori’s MyCare remedial massage
Book remedial massage personally with Midori through MyCare's separate clinic booking link and bring your HERFORM gift code to Midori. Before service, HERFORM must verify your recipient/account, code validity and available balance, and confirm any agreed difference you need to pay. Midori coordinates payment of the gift-covered amount to MyCare reception; authorised HERFORM staff then manually record only the actual credit used. MyCare does not accept or process HERFORM gift cards through its payment system. Other MyCare practitioners and physiotherapy services are not eligible.
Not cash
Gift cards cannot be exchanged for cash, except where required by Australian Consumer Law.
Delivery
Digital gift cards are sent by email to the recipient address provided, either shortly after payment or on the date chosen. Please check the email address carefully; you can update it from your gift details page.
Lost or undelivered emails
If a gift email cannot be found, it can be resent or sent to an updated address. Treat your gift code like cash — HERFORM is not responsible for use of a code by others once delivered to the address provided.
Refunds & cancellations
Unused gift cards may be cancelled for a refund within 14 days of purchase. Partially used gift cards are not refundable. This does not affect your rights under Australian Consumer Law.
Privacy
We use sender and recipient details only to deliver and manage the gift. The recipient is not added to marketing unless she chooses to hear from HERFORM. Keep your code private: use the secure gift pages or show it directly to Midori, not in assistant chat or email.
Contact
Questions? Email midori@herform.com.au.